Leadership & Management Training Courses, Bournemouth

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Leadership and Management Training Courses

Setting up a new business is a very exciting, if not a challenging and exhausting time. As the business starts to grow and develop, new staff are often employed to help with the workload and drive the business further forward. ILC Communications is here to aid and guide you at every step of the way from recruitment and selection to performance management. We will help you address any issues or problems you are experiencing and guide you through every level of management and leadership.

At ILCC we pride ourselves on our high level of professionalism and a uniquely personalised approach. As a team of professionals, we have enjoyed many years of experience, and are able to offer real advice and development based on your individual requirements and needs. Our Portfolio of clients have ranged from large International Companies such as DFS and Furniture Village to local Building Surveying Companies.

“I attended 'The Cost of Performance Issues and Tackling Under Achievers' workshop provided by ILC Communications on 21st September 2010 and found it to be thoroughly enjoyable, stimulating and educational. The structure of the workshop lead by Anthony Dance was relaxed, interactive and very informative, including the latest changes to relevant legislation. I would thoroughly recommend this workshop to fellow professionals and business owners as a useful one day course to update their knowledge and improve their company's staff performance.”

Brian Ward, Greenward Associates

We offer a wide range of training courses and one-on-one coaching sessions in the following areas:

Management Training Courses

  • Recruitment & Selection
  • Induction & Training
  • Time Management & Planning
  • Directing & Organising

Leadership Training Courses

By promoting excellence and exceptional performance in the provision of management and leadership development, we aim to give business leaders a real return on their training and development investment.

Course Content

Introduction

  • The cost of performance issues
  • Why is tackling performance issues a challenge?

Every Employer Needs to Know This

  • Employment law basics
  • ACAS procedures ‘In a Nutshell’
  • Employees rights if they are underperforming

The Key Skills of Performance Issue Management

  • Interpersonal skills
  • Effective communication
  • The written word

6 Key Performance Management Tools

  • Job specs
  • Aide memoir notes
  • Reviews
  • Objectives
  • Improvement plans/notes
  • Disciplinary procedures

Assertiveness

  • It's all about 'nature'
  • The more you do, the easier it gets

Following the Performance Management Track

  • Getting the method and manner right

Where to Start, What to Do

  • The 7-Step GRASPING the Nettle Process

A Real Case Study

  • A real employee case study

Learning Points & Continuous Improvement

  • Post-workshop actions
  • Next steps

Leadership Training Course - Performance Management

1 Day Workshop - The Cost of Performance Issues and Tackling Underachievers

The 1 day workshops, delivered by Management Performance expert Anthony Dance, are designed to equip you with the tools to achieve optimum performance in your Managers and Employees.

Please contact us for further information.

Please note: A government grant is in place of up to £1000 for training through Business Link Dorset. So the cost of the course can be reclaimed in full. Please enquire for further details.

Course Content

Introduction

  • The cost of performance issues
  • Why is tackling performance issues a challenge?

Every Employer Needs to Know This

  • Employment law basics
  • ACAS procedures ‘In a Nutshell’
  • Employees rights if they are underperforming

6 Key Performance Management Tools

  • Job specs
  • Aide memoir notes
  • Reviews
  • Objectives
  • Improvement plans/notes
  • Disciplinary procedures

Following the Performance Management Track

  • Getting the method and manner right

Where to Start, What to Do

  • The 7-Step GRASPING the Nettle Process

Addressing the Poor Performer and Tribunal Avoidance

½ Day Workshop: 9.30am – 1.30pm

The ½ day workshops, delivered by Management Performance expert Anthony Dance, are designed to equip you with the tools to achieve optimum performance in your Managers and Employees.

Course Content

Introduction

  • The importance of assertiveness in the workplace
  • Confidence tips and skills
  • Understanding who you are in Business and in your professional life

Confident Communication Skills

  • Learn how to state positively and constructively your rights or needs without violating the rights of others using both the spoken language and body language

Stress Management and Dealing with Difficult People

  • Meeting challenges with confidence and assertiveness

Fulfilling your potential

  • In your behaviour, with rehearsal and repetition

Assertiveness in the Workplace

½ Day Workshop: 9.30am – 1.30pm